How we collect, use, and protect your personal data when you use our services.
Your Privacy Matters
We do not sell your data. We only use it to provide and improve our services. You can request deletion of your data at any time by contacting us at privacy@eleganttravel.ma.
Elegant Travel Service ("we", "our", "us") is a travel agency based in Marrakech, Morocco. Our registered office is at 12 Rue Youssef Ibn Tachfin, Marrakech 40000. We operate the website eleganttravel.ma and associated booking platform. We are the data controller for personal data collected through this site. Contact us at privacy@eleganttravel.ma for any data-related enquiries.
We collect the following categories of personal data: Identity data: Name, username, date of birth, nationality. Contact data: Email address, phone number, postal address. Booking data: Tour selections, travel dates, group size, special requirements, dietary or medical information you provide. Financial data: Payment card details (processed by our secure payment provider; we do not store full card numbers). Technical data: IP address, browser type, device identifiers, cookies, and usage data.
We use your personal data for the following purposes: • To process and manage your bookings and payments • To communicate booking confirmations, itinerary details, and pre-trip information • To send marketing emails (only with your consent, and you can unsubscribe at any time) • To respond to enquiries and provide customer support • To improve our website and service through analytics • To comply with legal obligations
We share your personal data with third parties only where necessary: Tour operators and guides: To fulfil your booked experience. Accommodation providers: We share guest names, dates, and special requirements with hotels and riads. Payment processors: Payment data is handled by our PCI-DSS certified payment partner. We do not sell your personal data to any third party.
As a Moroccan company working with international partners, some of your data may be transferred outside Morocco. Where we transfer data to countries without an equivalent level of data protection, we put in place appropriate safeguards to ensure your data is protected.
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including: • Booking records: 7 years (legal/accounting obligation) • Marketing preferences: Until you unsubscribe or request erasure • Account data: For the duration of your account plus 2 years after inactivity • Payment records: 7 years
We use the following types of cookies: Strictly necessary cookies: Required for the website and booking system to function. Analytical cookies: Help us understand how visitors use our site (e.g. Google Analytics). We anonymise IP addresses. Marketing cookies: Used to track the effectiveness of our advertising. Only placed with your consent.
Under applicable data protection law, you have the following rights: • Right of access • Right to rectification • Right to erasure • Right to restrict processing • Right to data portability • Right to object • Right to withdraw consent To exercise any of these rights, email privacy@eleganttravel.ma. We will respond within 30 days.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. These measures include SSL/TLS encryption, access controls, regular security reviews, and staff training.
If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy team: Email: privacy@eleganttravel.ma Address: 12 Rue Youssef Ibn Tachfin, Marrakech 40000, Morocco If you are not satisfied with our response, you have the right to lodge a complaint with the Moroccan data protection authority (CNDP).