We Take Every Complaint Seriously

If something wasn't right on your trip, tell us. We acknowledge all complaints within 24 hours and aim to resolve them within 5 working days.

24-hour Acknowledgement

We will acknowledge your complaint within 24 hours of receipt.

Urgent Issues?

For issues requiring immediate attention during your trip:

+212 5 24 00 00 00 support@eleganttravel.ma

Response Times

24-hour Acknowledgement24h
5-day Resolution5 days
Investigation2-3 working days
Refund7-14 working days

Submit a Complaint